Proofing and Color Matching
We are not liable
for color matching or ink density on screen proofs that you approve, pdf or jpg. These will show design layout, text accuracy,
image proportion and placement, but not color or density. We will try our best to match the gradient density of each color.
We print all products in the 4-color process with CMYK inks. Screens of less than 15% might not show correctly. NO REFUNDS
OR DISPUTES due to color variances if you set your artwork with Pantone / Spot Colors.
Bleeds and Margins
Bleeds must be a minimum of
1/8" beyond the cut area. We are able to alter bleeds on your artwork for a $7 fee, which will be brought to your attention
beforehand. Any design element not intended to bleed must be out of the cutting margin, preferably 1/8" - 1/4" from
the cut edge.
Overruns/Underruns
Shipments of 10% over or under the quantity ordered will constitute a complete order and will be billed accordingly.
Order Cancellation
You may cancel an order as long as we have not completed any work for that order. You may not cancel an order if
the order has been sent to press for printing, the ordered item has been printed, the order is already packaged, the order
is en route to you, or the order has been delivered.
Order Shipping and Delivery
We will always act to make sure that any production difficulties
do not delay delivery schedules. You agree not to hold us liable for delays in shipment caused by weather conditions, shipping
company delays or any other circumstances beyond our control. We calculate our shipment and delivery dates based upon estimates
provided by our shippers.
Sales
Tax
We charge sales tax to orders we receive in Texas, according to the local tax rate (8.25%) unless you are
tax exempt. If you are tax exempt, you need to e-mail us your details and indicate the checkbox on your order form stating
so. If you are outside the state of Texas you are not charged sales tax.
Turnaround Times
The estimated production turnaround times advertised
on this site are based on the typical number of hours or days that a print job is completed under normal circumstances, excluding
Saturdays, Sundays and holidays. Production would start when all of the following are met: all print-ready artwork is uploaded,
full payment is received, and a digital proof is approved if requested. Production turnaround for orders and/or proofs that
are approved after 10:00 am CST is counted starting the next business day. Shipping time is additional to production turnaround
time and therefore must be taken into consideration when placing an order.
Customer Supplied Incorrect Address
We do our best to catch mistakes
before they happen, but if we don't catch the mistake, we can re-ship an order due to an error you made in submitting the
proper shipping address but we will charge you any additional shipping fees that we accrued during this process. If the address
provided comes back as non-existant with our shipping carrier, we will request you to validate your address.
Changing Files Once Sent to Press
We do not allow
changes to artwork, or turnaround time once we receive your approved proof and your print job has been sent to the press.
Rush Orders
Rush orders are not available on all items or at all times. All artwork, digital proofs, and payment must be received by
10:00 am CST to qualify for rush services for that day. Please contact us if you have any emergency requests of questions.
Returns and Refunds
All sales are final, since you place an order to your request and specifications. We give no refunds to this extent. If
we verify that we have made an error, we will re-run your order. You must notify us within 24 hours from delivery about any
defects. In order to receive the replacement, you must return 100% of the defective order within 15 days (at your own expense)
from delivery.
Payment
Collection
We use paypal for all of our payment collections due to the fact that it is secure and free. Upon
placing your order you will be sent an email to the address you provided on your order form with an included invoice. From
this invoice you are able to connect to paypal to pay your bill. Once payment is receieved, your order will be started. The
invoice is usually sent via email within 1-2 hours. By using paypal, our company never has to come into contact with your
sensitve credit card information. For your convenience, local customers may also pay by check. Please make check payable to
Lisa Evelyn Designs + Prints. Please make arrangements for the check to be picked up prior to production.
Deposits
For all design work, a 50% deposit is due before any production
begins. The remainder of the total price is due when order is completed before item is delivered. For clients with continued
business, the deposit may be waived; thus total amount is due on delivery of item.
